Refund Policy


Ku-ring-gai Neighbourhood Centre Ltd expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.

If an error is made in making an online donation or if the donor changes their mind, we will honour all requests for refund that are made in writing within 14 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name and the nature of the error.

Requests for refund can be sent by email or mail:
Mail: PO Box 107, St Ives 2075

Ku-ring-gai Neighbourhood Centre Ltd will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however, we are under no obligation to give refunds, and the decision on refunds will be at Ku-ring-gai Neighbourhood Centre Ltd's discretion.

If an amount is adjusted by Ku-ring-gai Neighbourhood Centre Ltd, the original receipt issued for the incorrect amount will become invalid, and a new receipt will be issued for the amount of the adjusted donation.

Ku-ring-gai Neighbourhood Centre Ltd reserves the right to pass any refund transaction charged onto the donor. Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card.

Should an error be made by Ku-ring-gai Neighbourhood Centre Ltd or our financial institution, a refund of the full amount will be made once we are notified of the error in writing.

Due to COVID-19 our office is currently closed to the public and all group activities have ceased until further notice. 

We are looking to connect with you online. Please check the website regularly for updates.

Rest assured that we are still working to assist the community. Please call our office on 9988 4966 between Mon to Fri from 8am to 5pm

Call us on (02) 9988 4966 for support and advice Monday to Friday 8am to 5pm